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Shipping and delivery

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  • Is shipping free?
  • Can I change or cancel an order I have already placed?
  • Can I cancel an order?
  • When will I be refunded after cancelling my order?
  • Despite the cancellation, I still received the order.
  • When will I receive my order?
  • I did not receive all the items from my order.
  • How long will my order take to arrive?
  • Is collection possible?
  • Why is the delivery time a maximum of 5 working days?
  • I have not yet received my order, although it has been sent.
  • Who will deliver my order?
  • Can you deliver my order to a different address?
  • Can I have an order delivered outside of Belgium?