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General

All questions and answers about ordering, payment, shipping, returns and warranty can be found here.

Shipping and delivery

  • Is shipping free?
  • Who will deliver my order?
  • When will I receive my order?
  • Can you deliver my order to a different address?
  • Can I have an order delivered outside of Belgium?
  • I have not yet received my order, although it has been sent.
See all 9 articles

Returns

  • What are your return conditions?
  • How long after purchase can I exchange or return an item?
  • Can I exchange or return all items?
  • How quickly will I be refunded after returning?
  • How to exchange an item?

Warranty and defects

  • My item is damaged/doesn't work
  • What is the warranty period of my item?
  • What is the warranty of my article?
  • What are the repair costs of my item?

Cancellation of running orders

  • Can I change or cancel an order I have already placed?
  • Despite the cancellation, I still received the order.
  • When will I be refunded after cancelling my order?

Paying Safely

  • Is paying 100% safe?
  • Which payment methods do you accept?
  • Can I first receive my order and pay afterwards?
  • Will I receive an invoice? Can I get a copy of my invoice?
  • Is it possible to pay for my order by bank transfer?
  • Can my invoice be adjusted or changed?
See all 8 articles