General

Shipping and delivery

• Is shipping free?
• Who will deliver my order?
• When will I receive my order?
• Can you deliver my order to a different address?
• Can I have an order delivered outside of Belgium?
• I have not yet received my order, although it has been sent.

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Returns

• What are your return conditions?
• How long after purchase can I exchange or return an item?
• Can I exchange or return all items?
• How quickly will I be refunded after returning?
• How to exchange an item?

Warranty and defects

• My item is damaged/doesn't work
• What is the warranty period of my item?
• What is the warranty of my article?
• What are the repair costs of my item?

Cancellation of running orders

• Can I change or cancel an order I have already placed?
• Despite the cancellation, I still received the order.
• When will I be refunded after cancelling my order?

Paying Safely

• Is paying 100% safe?
• Which payment methods do you accept?
• Can I first receive my order and pay afterwards?
• Will I receive an invoice? Can I get a copy of my invoice?
• Is it possible to pay for my order by bank transfer?
• Can my invoice be adjusted or changed?

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